Terms & Conditions

1. Acceptance of Terms

Updated: 1st of September 2024

By purchasing, accessing and using the services of MAD HOT FIT LTD, FLOW COACH EVENTS LTD, FLOW COACH LTD you agree to these Terms and Conditions.

2. Services Offered

Subscription-Based Online Fitness Services: Including personalized 1:1 coaching and app-based programs aimed at females looking to improve their health.
Challenges: Time-bound programs designed to achieve specific fitness goals.
Retreats and Events: One-time purchases or installments for special events.
Other Products: Such as photo shoots or events organized with third parties.

3. Subscription Terms

Regular Packages:

Commitment Period: When you sign up to any coaching program, you agree to a minimum commitment of three (3) months payments on the plan you signed up to. You are available to upgrade in this time, but it is not possible to cancel or downgrade plans in the 3 month period. This is a rolling subscription, and our cancellation policy applies.

Challenges:

Commitment Period: By joining the challenge, you agree to a minimum commitment of two (2) monthly payments. Challenges are not available for App Access ONLY clients. This is a rolling subscription, and our cancellation policy applies.

Fees:

Before January 1st 2024; Subscription options are available at £25, £99, and £175 monthly.
After January 1st 2024; Subscription options are available at £39, £125, and £199 monthly.

Payments:

All payments are processed via Stripe or secure check-out.

Cancellation:

Notice Period: Cancellations or changes to plans must be communicated by emailing info@flow-coach.co.uk at least 7 days prior to your next billing date.
Early Termination: Cancelling before fulfilling the commitment period does not exempt you from completing the agreed payments.
Changes to plans: If you wish to upgrade or downgrade your plan you must email info@flow-coach.co.uk at least 7 days prior to your next billing date. Plans will not be changed until the current payment period has ended. Changes will commence on the next payment renewal date.

1:1 Coaching Terms/Access to Coaches

Coaches do not respond to private or group messages on Wednesdays or Saturdays.

Synergy Package/M1/High Accountability/VIP includes:

one 30-minute goal-setting call each month, which must be scheduled at the beginning of the month and conducted in a single session. Additionally, clients are entitled to two check-ins per week via video, voice note, or text. Alternatively, these check-ins can be substituted with a 5-minute call on WhatsApp, if preferred by the client.

Power Package/M2/Lower Accountability/Premium:

40 minutes of calls per month via WhatsApp or Zoom, which can be divided with your coach into either two 20-minute calls or four 10-minute calls. Beyond these scheduled calls, one-on-one texting with your coach is not permitted, except within the community platform.

Radiate Package/M1/App Access Only:

Access to coaches is limited to the general group chat only; one-on-one interactions or personalized accountability support are not available.

4. Refund Policy

Subscriptions:

No Refunds: We maintain a strict no-refund policy on all subscription services. Refunds are not given if a plan is cancelled before the next renewal date, you will have access to your plan and subscription until the paid month runs out.

Deposits:

No Refunds: We maintain a strict no-refund policy on all deposit payments, unless stated otherwise on specific services and products.

Retreats:

First Instalment: The initial instalment is non-refundable.
Additional Payments: Refundable up until 8 weeks before the retreat start date (March 21st, 2025). After this date, no refunds will be issued.

Other Products (e.g., Photo Shoots, In-person/online-events, Third-Party Events):

Non-Refundable: All purchases are final and non-refundable.
No Liability: We are not responsible for the outcomes of products or events provided by third parties.
Discount Codes: Discount codes only apply to paying subscription members. If a member only discount code is used by a non-member, we have the right to cancel their place or collect the outstanding full payment.

5. Late Payment Policy

Suspension of Services: If a payment is not successfully processed, we reserve the right to immediately suspend access to all services and coaching. Services will be reinstated once the outstanding payment is made.

6. User Responsibilities

Conduct: Users are expected to be considerate and respectful. Abusive language and disrespect towards coaches or other clients will not be tolerated.
Content Sharing: Users can share photos and videos within group chats, which may be used externally only with user consent.

7. Results Disclaimer

No Guaranteed Results: While MAD HOT FIT LTD/FLOW COACH LTD aims to provide effective fitness programs, we do not guarantee specific physical results. Achievements may vary significantly between individuals due to different factors such as body type, lifestyle, and commitment.

8. Intellectual Property

All content on the MAD HOT FIT LTD/FLOW COACH LTD website and app is owned by us. User-generated content may be used for marketing purposes with prior consent.

9. Limitations of Liability

We are not liable for any indirect, special, incidental, or consequential damages arising from your use of our services.

10. Governing Law

These terms shall be governed by the laws of the UK and Ireland.

11. Dispute Resolution

Disputes will be resolved through mediation, with legal proceedings held under the jurisdiction of UK and Ireland courts if necessary.

12. Amendments to Terms

We reserve the right to amend these terms at any time. Your continued use of our services constitutes acceptance of these changes.

13. Termination

Accounts can be terminated by the user at any time. We reserve the right to suspend or terminate accounts for violations of these terms.

14. Contact Information

For questions or concerns about these terms or our services, please contact us at info@flow-coach.co.uk.